Sydney, Apr. 9 (ANI): Virgin America has been named the best airline and United Airlines the worst in a survey of airline performance in the US.
The annual Airline Quality Rating (AQR) study ranked the 14 largest U.S. airlines based on on-time arrivals, mishandled bags, consumer complaints and passengers who bought tickets but were turned away because flights were over booked.
The study by researchers at Purdue and Wichita State universities said the industry's overall on-time arrival improved in 2012.
The study found that complaints to the US Department of Transportation about airlines were up 20 percent to 1.43 per every 100,000 passengers, with industry giant United Airlines by far the worst, garnering 4.24 complaints per 100,000 passengers.
The study found that Virgin America, included in the AQR for the first time, topped the 2012 performance rankings for 14 airlines based on a combination of its scores in arrival times, lost baggage, bumpings and complaints.
Runner-up was JetBlue, while Air Tran, the number one in 2011, slipped to number three.
The study concluded that at the bottom of the list were SkyWest, ExpressJet and United, the country's largest airline since it merged with Continental Airlines in 2010. (ANI)
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