Mobile UK selects WNS Philippines to provide customer care
Manila, Sept 4, (ANI/Business Wire India): WNS (Holdings) Limited (NYSE: WNS), a leading provider of global business process outsourcing (BPO) services, today announced that WNS Philippines has signed a Letter of Intent with T-Mobile, one of the world's largest mobile operators, to provide customer care for its UK based customers.
The T-Mobile network is one of Britain's largest, with 17.1 customers, providing coverage to 99 percent of the UK population.
WNS Philippines will handle inbound customer calls for T-Mobile UK's prepaid subscribers. The WNS associates will support a full spectrum of customer care services ranging from price plan inquiries to handset issues such as lost, stolen or faulty phones.
The contact center staff will manage queries on promotions, charges and credits and roaming, and alert new customers to the range of subscription benefits.
WNS Philippines is a joint venture between WNS Global Services and Advanced Contact Solutions (ACS), a global contact services provider, based in Manila, Philippines to offer contact centre services to global clients across a full range of industries.
"T-Mobile is committed to ensuring that our customers receive the best care at all times. We are recognized for our superior customer service, and by leveraging the capabilities of WNS Philippines, we will to take our customers' experience to the next level," said Russell Taylor, T-Mobile UK's Customer Services Director.
"We have chosen WNS Philippines as our partner because they bring a deep understanding of customer needs, have a track record of operational excellence and most importantly, are aligned to our values," Taylor added.
Victor M. Endaya, ACS President and CEO of WNS Philippines said, "We are confident that our team will deliver the high standards of customer service that T-Mobile is known for. T-Mobile UK's vote of confidence also affirms the Philippines as the customer care destination of choice." (ANI)
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